Executive Support Specialist

We are looking for a highly organized and customer-oriented individual who can handle both customer service and administrative duties. The ideal candidate should have excellent communication skills, the ability to multitask, and strong attention to detail.

Responsibilities:

Having a professional, empathetic, and positive attitude toward customers at all times.
Perform general administrative duties, including answering phone calls, responding to emails, and managing files and records
Quickly answering customer inquiries.
Determining and fulfilling clients’ needs to attain satisfaction.
Dealing with customer complaints, offering appropriate solutions and alternatives within set time frames, and following up to ensure resolution.
Processing orders, forms, applications, and requests.
Maintaining records of customer interactions, transactions, comments, and complaints.
Collaborating and communicating with co-workers as required.
Evaluating the effectiveness of the customer service process and providing feedback.
Ensuring customer satisfaction and delivering professional customer support.
Building strong and trustworthy relationships with customers through open and interactive communication.
Other duties as assigned by the executive or management team

what we're looking for:

Strong written and verbal communication skills
Excellent interpersonal and customer service skills
Ability to handle customer complaints in a professional and empathetic manner
Proficiency in using Microsoft Office and other customer service software
Ability to work under pressure.
Customer orientation and ability to adapt/respond to different types of characters