Sales Executive Support Specialist

Full Time
Permanent

Remote

SUMMARY

We are seeking a dynamic and organized Executive Support Specialist to spearhead our sales, lead generation, and customer service efforts. In this role, you will not only develop and implement strategies to identify, nurture, and convert leads into clients but also ensure that our clients receive professional, empathetic, and exceptional assistance in all customer service interactions.

RESPONSIBILITIES

  • Maintain a professional, empathetic, and positive attitude toward clients at all times.
  • Quickly answer client inquiries and determine and fulfill clients’ needs to attain satisfaction.
  • Address client complaints, offer appropriate solutions and alternatives within set time frames, and follow up to ensure resolution.
  • Build strong and trustworthy relationships with clients through open and interactive communication.
  • Develop and implement a comprehensive lead generation strategy tailored to our business objectives.
  • Research and identify potential target audiences, market segments, and ideal client profiles.
  • Qualify leads by conducting initial outreach to gather essential information and assess their potential as clients.
  • Categorize and prioritize leads based on their readiness to engage.
  • Assist in the sales process from lead to closing sales by providing valuable information and support to potential clients.
  • Work closely with the marketing team to understand customer requirements and recommend appropriate products or services.
  • Collaborate with the team to prepare quotes, proposals, and presentations for potential clients.
  • Follow up with leads to schedule appointments or product demonstrations as necessary.
  • Perform general administrative duties, including answering phone calls, responding to emails, and managing files and records.
  • Assist in scheduling appointments, preparing documents, and coordinating meetings.
  • Perform other duties as assigned by the executive or management team.

WHAT WE'RE LOOKING FOR

  • Strong written and verbal communication skills
  • Excellent interpersonal and customer service skills
  • Prior experience in sales support, lead generation, or a related role.
  • Proficiency in CRM software and lead generation tools.
  • Ability to handle client’s complaints in a professional and empathetic manner
  • Proficiency in using Microsoft Office and other customer service software
  • Ability to work under pressure.
  • Customer orientation and ability to adapt/respond to different types of characters

DEVICE REQUIREMENTS

  • 1 Fully Functioning Desktop or Laptop – 1 for backup.
  • Intel Core i5 or higher – 16 GB Ram or more multitasking.
  • Backup for Power Outage – Generator/UPS or Alternative Location.
  • Headset with Noise Canceling feature.

NETWORK REQUIREMENTS

  • Internet Connection of 25mbps or more.
  • Backup internet service of 5mbps or more.

Benefits of Working with Us

Competitive Salary

Enjoy a salary that mirrors your skills and opens doors to limitless opportunities.

Permanent WFH

Forget about stressful commutes and traffic hassles.

Weekly Payout

Get paid weekly for your hard work.

HMO

Ensuring the well-being of our team with comprehensive health benefits.

Flexible Schedule

Better work-life balance and ability to manage personal and professional responsibilities.

Paid Vacation Leave

Rest and Relax, We’ve Got You!

Career Growth

Explore internal mobility and abundant opportunities for your professional journey.

Tech Allowance

Stay Connected, Work Without Worries!

Application Process

FAQs

About RemotePro