Senior IT Engineer with MSP Experience

Full Time

Permanent

Remote

SUMMARY

We are seeking a highly skilled Senior IT Engineer to join our team. The ideal candidate should have expertise in various IT domains, including O365 Administration, Windows System Administration, Advanced Troubleshooting, and Scripting (particularly PowerShell). The role requires proficiency in general IT troubleshooting techniques to ensure seamless operations across diverse IT environments.

RESPONSIBILITIES

Serve as a subject matter expert (SME) in O365 Administration, Windows System Administration.
Conduct advanced troubleshooting to resolve complex IT issues promptly and effectively.
Develop and maintain scripts (particularly PowerShell) to automate routine tasks, streamline processes, and improve operational efficiency.
Provide support for VOIP systems (such as 3cx and similar platforms).
Manage and maintain RMM and PSA tools (e.g., Datto, Halo).
Provide guidance and support to junior team members.
The role is technically challenging, and it will require you to communicate with clients and vendors over the phone or via email.

WHAT WE'RE LOOKING FOR

Experience working in an MSP environment
Proficiency in O365 Administration, Windows System Administration, and advanced troubleshooting methodologies.
Scripting skills, particularly in PowerShell, to automate tasks and streamline operations.
Experience with VOIP systems and a good technical understanding of network infrastructure.
Familiarity with RMM and PSA platforms used in MSP environments (e.g., Datto, Halo).
Ability to quickly adapt to new technologies and methodologies, staying updated with industry trends.
Excellent communication skills, both verbal and written, with the ability to articulate complex technical concepts to non-technical stakeholders.
Strong analytical and problem-solving abilities, with a keen attention to detail.

Advantages:

Previous experience with the specific tools and technologies used within our organization.
Demonstrated experience in migrating and implementing MSP tools.