Executive Support Specialist/ Virtual Assistant

Summary

We are looking for a highly organized and customer-oriented individual who can handle both customer service and administrative duties. The ideal candidate should have good communication skills, the ability to multitask, and strong attention to detail. Your role will be essential in ensuring positive client experiences, efficient operations, and reliable support for the team.

Responsibilities

Customer Service & Client Support

Respond to customer inquiries via email, phone, and social media
Schedule appointments and manage client communications
Identify and address customer needs promptly and professionally
Resolve complaints and follow up to ensure client satisfaction
Process orders, forms, applications, and service requests
Maintain detailed records of customer interactions and feedback
Support CRM updates and database maintenance
Conduct follow-ups with clients, vendors, and internal teams
Handle professional correspondence via email and phone
Manage support tickets and provide timely resolutions

Administrative Support

Email management: sorting, filtering, responding, and handling follow-ups
Calendar management: scheduling, rescheduling, and coordinating appointments
Travel management: booking flights, accommodations, and itinerary planning
Document preparation: data entry, creating reports, and presentation design
General file and records management

Research & Data Handling

Conduct market research and competitor analysis
Organize and present findings clearly and concisely
Create product and service comparison reports

Project & Task Management

Support project coordination and task tracking
Monitor deadlines using tools like ClickUp, Trello, Asana, or Monday.com

Requirements

Soft Skills & Work Ethic
- Excellent written and verbal communication skills
- Strong organizational, time management, and multitasking abilities
- High attention to detail and accuracy
- Analytical thinking and problem-solving skills
- Ability to work independently and manage priorities
- Professionalism and discretion when handling sensitive information
- Collaborative mindset and team spirit
Technical Skills
- Proficiency in Google Workspace (Docs, Sheets, Slides, Drive)
- Proficiency in Microsoft Office (Word, Excel, PowerPoint)
- Experience with CRM tools (HubSpot, Salesforce, Zoho) – preferred
- Familiarity with project management tools (Asana, Trello, ClickUp)
- Comfortable using communication platforms (Slack, Zoom, Microsoft Teams)
- Familiar with cloud storage and file-sharing platforms
Bonus Skills (Preferred but Not Required)

Social Media & Digital Support
- Social media management (scheduling posts, engagement tracking)
- Basic graphic design (Canva, Adobe Express)
- Website management (WordPress, Wix – basic edits and updates)
E-commerce & Customer Support
- Order processing and tracking (Shopify, WooCommerce)
- Responding to customer inquiries via chat/email
- Product listing and description writing
Financial Assistance
- Invoice processing and basic bookkeeping (QuickBooks, Xero)
- Expense tracking and budget report

Device Requirements

1 Fully Functioning Desktop or Laptop – 1 for backup.
Second Monitor
Intel Core i5 or higher – 16 GB Ram or more multitasking.
Backup for Power Outage – Generator/UPS or Alternative Location.
Headset with Noise Canceling feature.

Network Requirements

Device Requirements

Competitive Salary

Enjoy a salary that mirrors your skills and opens doors to limitless opportunities.

Permanent WFH

Forget about stressful commutes and traffic hassles.

Weekly Payout

Get paid weekly for your hard work.

HMO

Ensuring the well-being of our team with comprehensive health benefits.

Flexible Schedule

Better work-life balance and ability to manage personal and professional responsibilities.

Paid Vacation Leave

Rest and Relax, We’ve Got You!

Career Growth

Explore internal mobility and abundant opportunities for your professional journey.

Tech & Internet Allowance

Stay Connected, Work Without Worries!

APPLICATION PROCESS

Submit
Application

Click “Apply Now,” submit your application, and wait for our response.

Initial
Interview

Our hiring manager will contact you for an initial interview and system check.

Technical
Interview

If you pass the interview, you’ll proceed to a technical interview and assessment with your department manager.

Final
Interview

After passing the technical interview, you’ll have a final interview with our CEO and management team.

Wait for
Results

Check your email for your results and contract, sign it—and welcome to the team!