Executive Support Specialist

Summary

We’re looking for a highly organized, detail-oriented professional who can handle customer-facing support, administrative operations, and foundational bookkeeping. This is a dual-function role built for someone who communicates well, works independently, and keeps things running accurately behind the scenes. You’ll be a reliable extension of our team — supporting client experience, internal operations, and financial record-keeping.

Responsibilities

Customer Service & Client Support

Respond to customer inquiries via email, phone, and support platforms
Schedule appointments and manage client communications
Resolve complaints and follow up to ensure client satisfaction
Process orders, forms, applications, and service requests
Maintain detailed records of customer interactions and feedback
Support CRM updates and database maintenance
Manage support tickets and provide timely resolutions
Handle professional correspondence and vendor/team follow-ups

Administrative Support

Email management: sorting, filtering, responding, and follow-ups
Calendar management: scheduling, rescheduling, coordinating appointments
Travel management: booking flights, accommodations, itinerary planning
Document preparation: data entry, reports, and presentation design
General file and records management

Bookkeeping & Financial Support

Process and track invoices (incoming and outgoing)
Record daily transactions and maintain accurate financial logs
Support accounts payable and receivable tracking
Reconcile receipts and expenses on a regular basis
Generate basic financial and expense reports
Assist with budget tracking and month-end summaries
Use QuickBooks or Xero for recordkeeping (experience required)

Research & Data Handling

Conduct market research and competitor analysis
Organize and present findings clearly
Create product and service comparison reports

Project & Task Management

Support project coordination and task tracking
Monitor deadlines using ClickUp, Trello, Asana, or Monday.com

Requirements

Core Skills

Excellent written and verbal communication
Strong organizational, time management, and multitasking abilities
High attention to detail — especially in financial recordkeeping
Analytical thinking and problem-solving
Ability to work independently and manage competing priorities
Professionalism and discretion with sensitive information

Technical Requirements

Proficiency in Google Workspace and Microsoft Office
Bookkeeping experience with QuickBooks or Xero (required)
CRM experience (HubSpot, Salesforce, or Zoho) — preferred
Familiarity with ClickUp, Trello, or Asana
Comfortable with Slack, Zoom, and Microsoft Teams
Familiar with cloud storage and file-sharing platforms

Bonus Skills (Preferred, Not Required)

Social media scheduling and basic engagement tracking
Basic graphic design (Canva, Adobe Express)
Website management (WordPress or Wix — basic edits)
E-commerce support (Shopify, WooCommerce — order processing, listings)

Device Requirements

1 Fully Functioning Desktop or Laptop – 1 for backup.
Second Monitor
Intel Core i5 or higher – 16 GB Ram or more multitasking.
Backup for Power Outage – Generator/UPS or Alternative Location.
Headset with Noise Canceling feature.

Network Requirements

Benefits

Competitive Salary

Enjoy a salary that mirrors your skills and opens doors to limitless opportunities.

Permanent WFH

Forget about stressful commutes and traffic hassles.

Weekly Payout

Get paid weekly for your hard work.

HMO

Ensuring the well-being of our team with comprehensive health benefits.

Flexible Schedule

Better work-life balance and ability to manage personal and professional responsibilities.

Paid Vacation Leave

Rest and Relax, We’ve Got You!

Career Growth

Explore internal mobility and abundant opportunities for your professional journey.

Tech & Internet Allowance

Stay Connected, Work Without Worries!

APPLICATION PROCESS

Submit
Application

Click “Apply Now,” submit your application, and wait for our response.

Initial
Interview

Our hiring manager will contact you for an initial interview and system check.

Technical
Interview

If you pass the interview, you’ll proceed to a technical interview and assessment with your department manager.

Final
Interview

After passing the technical interview, you’ll have a final interview with our CEO and management team.

Wait for
Results

Check your email for your results and contract, sign it—and welcome to the team!

Any Questions?
We got you.

Here are some frequently asked questions we often receive to help you with your process.

Is RemotePro.ph a recruitment agency?

RemotePro.Ph is our company’s HR platform. We are an MSP company based in the U.S., providing IT solutions to our clients.

Can I apply for multiple jobs?

You can submit a single application that aligns with your skillsets and experience. We assess candidates for various positions and are open to considering them for alternative roles based on their skills and experience.

Do you accept fresh graduates or career shifters?

While we typically prefer candidates with experience, we also welcome fresh graduates and career shifters to apply.

Do you offer part-time or freelance projects?

We rarely offer part-time roles. Most positions are for full-time and long-term employment.

What is the salary range?

The salary will depend on the candidate’s experience and the budget allocated for the role. Specific details will be discussed further during the interview.

What is your schedule?

We offer a flexible schedule, but depending on the role, it may require either a block schedule or a graveyard shift.

Do you provide equipment?

You must have your own equipment and backup equipment/solutions in case of power outages or ISP issues.

Do you have an office in the Philippines?

We do not have an office in the Philippines; our company is based in California, USA.

Future-Ready Careers in Remote Tech

At RemotePro.ph, we’re always open to talent — even when roles aren’t actively hiring. If you see a position that fits your skills, send
us your resume. We’ll keep you on our waitlist and reach out when there’s a match.

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Executive Support Specialist

Summary

Responsibilities