IT Manager

Full Time

Permanent

Remote

SUMMARY

As IT Manager, you will be in charge of overseeing all areas of our IT systems and infrastructure. You will play a critical role in maintaining the reliability, security, and efficiency of our technology environment, as well as contributing to strategic IT planning that aligns with our company’s goals.

RESPONSIBILITIES

Manage and lead a team of IT experts, providing guidance, mentoring, and performance evaluations.
Develop and implement IT policies, procedures, and best practices to ensure the security and proper functioning of the company’s technology systems.
Recommends information technology strategies, policies, and procedures based on an assessment of organizational outcomes, identifying problems, trends analysis, and anticipating requirements.
Collaborate with other departments to understand their technological needs and create efficient solutions that boost productivity.
Evaluate and recommend new technologies and techniques to improve the company’s IT capabilities.
Monitor system performance, troubleshoot issues, and ensure prompt resolution of technical issues.
Lead disaster recovery and business continuity planning activities to maintain data integrity and system availability.
Manage IT budgets and ensure cost-effective procurement of technology resources.
Produce accurate IT reports for management presentation.
Managing the IT Helpdesk team by reassigning workloads and rescheduling non-urgent tasks.
Communicating with upper management if major issues are found in the IT system.
Overseeing the incident management process and team members involved in resolving the incident.

WHAT WE'RE LOOKING FOR

Experience in Helpdesk Support.
Proven experience in IT management, with a track record of successful team leadership and project management.
Strong knowledge of networking, systems administration, security protocols, and IT best practices.
Experience with cloud technologies (e.g., AWS, Azure, Google Cloud) and virtualization.
Excellent problem-solving skills and the ability to think strategically about technology solutions.
Exceptional communication and interpersonal skills to effectively collaborate with various teams and stakeholders,
Demonstrate strong organizational abilities, including an eye for detail and the ability to multitask.
Willingness to go above and beyond to ensure client satisfaction.
Out-of-the-box thinker, proactive/creative, and always improving things