Our senior team members are critical to supporting our awesome clients and their users. They leverage industry leading tools and their experience to help resolve complex issues and help prevent futures ones
This position is an integral part of the Helpdesk Team, and the ideal candidate should be comfortable serving as a “hands-on” senior team member who responds to support requests from clients and junior team members.
The goal is to deliver exceptional service and long-lasting solutions to clients in order to foster loyalty and client satisfaction…
You’re not here to close tickets faster. You’re here to make sure the same problem doesn’t come back — and ideally, to catch it before it ever reaches a ticket queue.
We’re looking for a Senior IT Engineer who thinks like an automator and operator first, a firefighter second. You’ll handle complex Tier 2/3 escalations when they arise, but your real work is building the systems, automations, and processes that prevent issues from happening in the first place. You’ll own client environments, lead from the front technically, and raise the standard of the team around you.
The best engineers we’ve worked with share a few traits:
People who want to do genuinely good work, be trusted by their team, and build something that lasts. We move fast and hold a high bar — but we’ve also built an environment where people are respected, given real ownership, and invested in over time. Those things aren’t in conflict here.
We’re a growing MSP, which means not every process is fully documented and not every system is perfect yet. For the right engineer, that’s not a problem — it’s the opportunity to shape how we operate, not just execute within it.
You’ll walk into a fast-moving MSP environment where clients depend on you and junior engineers look to you. Your job isn’t just to solve the problem in front of you — it’s to make sure the team and the environment are better because you were there.
That looks like:
We’re honest about how we work with new team members.
In your first weeks and months, you’ll have real hands-on support from the team. We’ll work closely with you to understand client environments, our standards, our tools, and how we operate. We expect questions — and we’ll give you the time to learn.
As you show what you can do — and you will — that involvement steps back quickly. Trust grows fast here. People who demonstrate ownership, judgment, and quality work earn autonomy quickly. People who consistently deliver end up with significant latitude to shape their work, their tools, and their clients’ environments.
We don’t want to over-direct people who don’t need it. But we also don’t believe in throwing someone in without context and calling it autonomy. We earn each other’s trust through real work — then we get out of the way.
At 3 months:
You’ve taken full ownership of your client environments
Escalations from junior engineers are getting cleaner answers — and fewer of them
You know where the gaps are and you’ve already started closing them
At 6 months:
Recurring issues in your client environments are measurably down — because you automated them away, not just resolved them faster
Your documentation and scripts are becoming what the team reaches for first
At 12 months:
Clients notice the quality difference
The “this issue again?” moments have dropped significantly
Junior engineers are visibly sharper from working with you
You’ve shaped how we operate — and the business is investing in your next step
We trust our people to do great work and we give them the space to do it.
There’s real work to be done — clients depend on us — but we understand that doing meaningful work means making decisions, and sometimes those decisions won’t be right on the first try. That’s how we find the right path. We don’t punish thoughtful mistakes. We learn from them and move forward.
We’re a growing MSP, so not every system is perfect yet and not every process is documented. That’s part of why we need someone like you — to help us build the automations, processes, and systems that make us better as we grow.
There’s no judgment in that list — it’s just not the environment. We’d rather be honest now than waste each other’s time.
Enjoy a salary that mirrors your skills and opens doors to limitless opportunities.
Forget about stressful commutes and traffic hassles.
Get paid weekly for your hard work.
Ensuring the well-being of our team with comprehensive health benefits.
Better work-life balance and ability to manage personal and professional responsibilities.
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